terms and conditions

General Terms

All participants must be at least 12 years of age or able to competently paddle without assistance in order to paddle their own vessel. Children under 12 years of age will be permitted to ride with an accompanying adult  provided the life vest provided fits correctly (Min body weight 12kg).

All children MUST be supervised by a guardian 18 years of age or older whilst on the water

All participants hire equipment at their own risk and are required to sign a ‘Hire Agreement’ prior to departure.

Participants must not to carry more than the maximum limit of people authorised by Riverina Adventure Sports and the Australian Marine Safety Authority (AMSA) as listed:

• Single Kayak = 1 adult not exceeding a 110kg capacity
• Double Kayak = 2 adults + 1 child under 4 years not exceeding a 270kg capacity
• Stand Up Paddle Board = 1 adult not exceeding a 120kg capacity.

Participants must wear appropriate clothing for paddle/water sport activity. JEANS ARE NOT ALLOWED.

Use of equipment is not permitted between the hours of sunset and sunrise.

Participants are wholly responsible for the hire equipment, its passengers and appliances and third parties whilst the Kayaks/SUP(s) or equipment are in their control for the period of hire. Participants agree to exercise due care and accept responsibility, during the same period, toward any incident that may occur, and will promptly reimburse Riverina Adventure Sports in the event of any loss or damage to the equipment and/or to any other person or property.

Participants agree to return the hire equipment to Riverina Adventure Sports at the POINT OF HIRE on completion of the agreed hire period.

Participants acknowledge the inherit dangers and risks and agree that the hiring of the equipment is entirely at their own risk.

Participants shall indemnify Riverina Adventure Sports of any incident, loss or damage to the equipment, any third party person or property during the period of the hiring and acknowledge that they will not be covered by any of Riverina Adventure Sports insurance if found negligent or irresponsible whilst the kayak, SUP or any equipment is under their control.

Riverina Adventure Sports will not be held responsible for any personal injuries, equipment loss or damage sustained whilst embarking or disembarking Riverina Adventure Sport’s equipment.

Passengers with back, neck, shoulder or heart conditions, or those who are pregnant or who have injuries/conditions that may cause a risk to their health participate at their own risk.

Riverina Adventure Sports operates in an outdoor marine environment.

Conditions vary and passengers will get wet.

No smoking or alcohol is permitted on the equipment at any time.

Riverina Adventure Sports reserves the right to refuse service to those who are believed to be affected by alcohol or drugs and no refund will be provided.

Riverina Adventure Sports reserves the right to refuse passengers for any reason.

Participants may be filmed/photographed during the hire period. Riverina Adventure Sports reserves the right to reproduce such film/photos for any purpose whatsoever without notification, compensation or payment.

Booking Conditions

All bookings (including gift voucher/certificate bookings) are non-refundable within 24 hours of departure.

Cancellations must be received at least 24 hours prior to departure or full payment will be due and no refund will be given

Full refund is permitted on booking cancellations made outside of 24 hours from departure time.

Rescheduling of a booking is permitted outside of 24 hours from departure time

Any cancellations or non arrivals within 24 hours will incur a 100% cancellation fee.

Bookings made within 24 hours of departure are non-refundable.

Riverina Adventure Sports reserves all rights to cancel or reschedule the activity in the event of adverse weather conditions or other unforeseen circumstances.

It is up to Riverina Adventure Sport’s discretion as to whether it is safe for bookings to go ahead.

Riverina Adventure Sports reserves all rights to cancel or reschedule an activity if numbers do not meet the minimum requirements.

If Riverina Adventure Sports must cancel an activity due to inclement weather, or for any other reason, the activity will be rescheduled. If the activity cannot be rescheduled full refund will be processed.

Kayak Tour Conditions

All prices included are inclusive of GST.

No refund will be given for bookings cancelled within 24 hours of scheduled tour departure.

Riverina Adventure Sports  reserves the right to cancel tours at short notice due to unsuitable weather/river condition or any other reason. If a cancellation occurs, Riverina Adventure Sports will attempt to re-schedule. If the tour cannot be rescheduled a full refund will be provided.

Our tours can be short through to long distance, and involve paddling within exposed marine surroundings ie: possible wind, currents etc. Riverina Adventure Sports endeavors to provide a safe experience, as easy going as possible however, all participants must acknowledge this BEFORE PROCEEDING and be confident of their fitness levels and adventurous nature before deciding to participate.

All Adults MUST have swimming ability despite being provided with a PFD. It is preferred that children have swimming ability and/or are confident within a marine environment.